Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website evisacambodia.net and all related services provided through this website (“Company,” “we,” “us,” or “our”).

By accessing this website or purchasing any service, you agree to be legally bound by these Terms. If you do not agree, you must not use this website or any related services.

1. Nature of Services

We are an independent, non-governmental administrative service provider. We are not a government agency, embassy, consulate, or immigration authority, and we are not affiliated with the Cambodian government.

Our services may include:

• Travel documentation assistance
• Application form preparation and review
• Administrative support related to application handling
• Customer support for visa-related submission processes

Customers may always choose to apply directly through the relevant official government platforms without using our assistance services.

All visa approvals, refusals, processing times, and official policies are determined solely by the relevant government authorities.

2. Eligibility to Use the Services

By using our services, you confirm that:

• You are at least 18 years old, or you are using the service under lawful supervision
• All information you provide is true, accurate, and complete
• You are not subject to applicable sanctions or legal restrictions
• Your intended travel and use of our services comply with applicable laws

We reserve the right to refuse service where legally permitted.

3. User Responsibilities

You agree that you will not:

• Provide false, misleading, or fraudulent information
• Use stolen, unauthorized, or invalid payment methods
• Attempt to interfere with website security, availability, or operations
• Copy, distribute, or commercially exploit website content without permission
• Use bots, scraping tools, or unauthorized automated systems

Any violation may result in refusal of service, cancellation, suspension of access, and further action where legally permitted.

4. Identity Verification and Compliance

To comply with fraud prevention, legal obligations, and internal compliance standards, we may request supporting documentation such as:

• Passport copies
• Photographs
• Proof of travel
• Proof of identity or residence
• Additional supporting documents where needed

Failure to provide requested documents may result in application delay, refusal of service, or cancellation without refund where legally permitted.

5. Fees and Payment Authorization

Total charges shown on the website may include a government fee, a service fee for administrative assistance, taxes, and payment processing costs where applicable.

Government fees are generally non-refundable once the application has been submitted to the relevant authority.

By making payment, you authorize us to charge the full disclosed amount associated with your order.

6. Digital Service Delivery

Our services are digital, non-tangible administrative services delivered electronically. Service delivery may begin immediately after successful payment confirmation.

By placing an order, you expressly request immediate performance of the service, which may affect cancellation rights where permitted by law.

7. Cancellation and Refunds

Refund eligibility is governed by our Refund Policy, which forms an integral part of these Terms.

• Government fees are generally non-refundable once submission has occurred
• Service fees may be refundable only in accordance with the applicable refund terms
• No refund is available for delays, refusals, or decisions made by government authorities

8. Chargeback Policy

Initiating a chargeback for a legitimately delivered service may constitute a breach of these Terms.

Where permitted by law, we reserve the right to:

• Contest the chargeback with supporting evidence
• Recover related administrative costs and losses
• Restrict future access to our services

9. Processing Times Disclaimer

Any timelines displayed on the website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Government processing or review procedures
• Security checks or compliance checks
• Incomplete, inconsistent, or incorrect information
• Force majeure events
• Technical failures outside our reasonable control

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our liability is limited to the amount paid for our service fee, where applicable
• We are not liable for visa refusals or government decisions
• We are not liable for missed flights, hotel losses, travel disruptions, or indirect damages

11. Privacy and Data Protection

Personal data submitted through this website is processed in accordance with our Privacy Policy and only to the extent necessary for service delivery, customer support, fraud prevention, legal compliance, and technical operation.

12. Governing Law and Changes

These Terms shall be interpreted and enforced in accordance with applicable law. We may update these Terms from time to time, and continued use of the website after any update constitutes acceptance of the revised Terms.

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

13. Contact Information